Returned Merchandise must have the return authorization number
written on the outside of the carton. All returned merchandise must be in the original packaging and returned prepaid.
If the original packaging is damaged or destroyed, then similar packaging must be used. We recommend that you send your
return via an insured carrier. We are not responsible for lost returns. Shipping & handling charges are not
refundable.
Damaged
Shipments: Make sure that you immediately inspect all packages and merchandise
for damage. If an item arrives damaged, you must notify us within 48 hours of
receipt. Damaged shipments must be handled with the shipping company. While we make every effort to prevent shipping damage, it can occur.
Please keep the original shipping carton(s) and take the following steps if there appears to be any visible or concealed
shipping damage:
1)
Contact Pampered Pets Catalog at 866.537.2656
for a return authorization number.
2)
Immediately contact the shipping company
that delivered your order and let them know that you have received a damaged shipment.
Request that a damage inspection be made by them on your shipment.
3)
If a shipment is to be returned, we
will help you with the return information. The shipping company must return the
merchandise to the shipper listed on the package. This address may be different
from our physical address as we do ship some items directly from our suppliers.
4)
If you have any questions, please
call, fax or email Pampered Pets Catalog.
Method
Of Payment: We take check, money order, certified check
(Payable to
Pampered Pets Catalog)
Visa, Master
Card, American Express
(Sorry, no
COD’s)
Cancellations: We have a 24 hour Grace Period (from the time you place the order). If you cancel your order within the 24 hour time frame there are no questions asked. The cancellation must be faxed, emailed or called in and you MUST receive a response back from us
for the cancellation to be effective. Custom made, perishable or personalized
items cannot be cancelled after the 24 hour Grace Period is over.
Back
Orders: If an item is on back order, you will be notified of a tentative
ship date and given the option to select another item or to cancel.
Gift
Certificate: Your Gift Certificate will be processed after the 24 hour
Grace Period has ended. Your credit card will be billed and your certificate
will be sent to your party on the day you designate
Gift Certificates cannot be returned or redeemed for cash. Gift Certificates are good for one year from the date ordered. Gift
Certificates cannot be replaced if lost. Gift Certificate party will have a certificate
redemption code to activate when ready to use. When using the gift certificate
for payment, if the amount of the order exceeds the certificate balance an additional method of payment for the balance will
be required, we do not issue credit.
Privacy
Policy: Pampered Pets Catalog does not sell/share customer information. Your personal information including your name, address, ship to information, phone
numbers, email numbers, fax numbers, charge card information, banking information will be kept private and secure.
Lost
Packages: Pampered Pets Catalog does not know if you have not received
your packages. If you have not received all of your items within 30 days of placing
your order with us, you must contact us so we can have a tracer put on your order. We
cannot be held responsible if notification is done after 30 days.
Pricing
Policy: Prices and availability are subject to change without notice. We reserve the right to cancel an order that has incorrect information on our online
store.
